Can I cancel my reservation and under what conditions?

As we say in our story, we created the service mainly for ourselves :-) We do not like to lose the whole amount when booking a hotel or camp. It is much more enjoyable with Campu.eu. You can cancel your reservation for most properties at any time up to one day before arrival with a 20% cancellation fee (unconfirmed and unpaid reservations are cancelled free of charge). For some properties, where circumstances require so, the conditions are slightly stricter and it is necessary to cancel the reservation earlier; this is always brought to the guest's attention. You can cancel your reservation in your profile in the reservation details or contact us at info@campu.eu.

Why 20% cancellation fee
The main reason is that we want the service to be accessible to everyone and to be reliable. Imagine a situation where there was no cancellation fee and someone in front of you would, in an extreme case, reserve all the properties for the entire time. I don't think you'd like that. In addition, even if you cancel your reservation, we have certain costs with your order. Nevertheless, we believe that, for example, 20% of the rent in the amount of € 25, i.e. € 5, won't be too painful for you.

Moderate cancellation policy
The reservation can be cancelled no later than one week before the start of the rental, the cancellation fee is 20%

Strict cancellation policy
The reservation can be cancelled no later than 14 days before the start of the rental, the cancellation fee is 20%

Exception - exclusive reservations
If you reserve the entire property for yourself, there is an exception and the cancellation fee is 50%. Please, think about whether you want to come even if the weather is not nice when you are making an exclusive reservation. The reason for the introduction of a higher fee is because it will be difficult for the owner to find other guests in the event of last minute cancellation. There is a difference when, for example, 1 group cancels a reservation, but the other groups still arrive or if the exclusive reservation is cancelled and the owner loses income from the entire property for the whole weekend, so there is a higher cancellation fee as compensation to the owner.